A: Our wall hangings are mainly made of high-quality canvas, environmentally friendly ink, and durable frame materials, ensuring clear colors, long-lasting colorfastness, and consideration for both environmental protection and safety.
Q: Does the wall hanging include a frame?
A: Some products are framed wall hangings, while others are frameless (canvas). Please see the product page for specific configurations.
Q: Are the colors exactly the same as the pictures?
A: We strive to ensure that the pictures are consistent with the actual product, but due to the influence of different display devices and lighting, there may be slight color differences, which is normal.
Q: What spaces are the wall hangings suitable for?
A: Our products are suitable for various spaces such as living rooms, bedrooms, dining rooms, and offices. Different design styles can meet the needs of modern, minimalist, Nordic, or artistic styles.
Size
Q: How to choose the right size? A: We recommend choosing based on wall size:
Small sizes are suitable for accenting a space. Medium sizes are suitable for single-piece decorations. Large sizes or combinations of paintings are suitable as visual focal points.
Orders and Payment
Q: What payment methods are supported?
A: We support major payment methods such as credit cards and debit cards. All payments are processed through a secure and encrypted system.
Q: Can orders be cancelled or modified?
A: Once payment is completed, the order enters the processing stage and usually cannot be modified or cancelled. In special circumstances, please contact us as soon as possible, and we will do our best to assist you.
Q: Is this a subscription service? Will it automatically deduct from my account?
A: No. All products are sold on a one-time basis and do not involve subscriptions or automatic renewals.
Shipping and Delivery
Q: How long does it take to ship?
A: Generally, orders are shipped within 1-3 business days after confirmation. Customized products may take longer.
Q: How long does delivery take?
A: Domestic delivery: Approximately 3-7 business days. Delivery to remote areas will take longer.
Q: How do I track my order?
A: We will provide a tracking number after shipment. You can check your order status at any time.
Returns and After-Sales Service
Q: Can I return an item? Can I return it after opening?
A: Yes. We support returns within the specified time. Even if the item has been opened, it can be returned as long as it is undamaged and in good condition.
Q: In what situations can’t I return an item?
A: Returns are not supported in the following situations:
The item is damaged, soiled, or visibly used.
Exceeding the return period.
Q: How long does a refund take?
A: After the returned item is approved, the refund is usually completed within 3-7 business days, and the money will be returned to the original payment method.
Installation and Use
Q: How do I install a wall hanging?
A: We provide basic installation suggestions. Most wall hangings can be installed using hooks or traceless nails. Framed products usually come with hanging brackets.
Q: How do I clean and maintain a wall hanging?
A: We recommend wiping gently with a dry cloth and avoiding humid environments and direct sunlight to extend its lifespan.
Offers and Promotions
Q: Are there any offers or promotions?
A: We offer discounts and promotions from time to time. We recommend checking our website or social media for the latest information.
Contact and Support
Q: How can I contact you?
A: You can contact us through the following methods:
📧 Email: care@ariapalette.com
📞 Phone: (929) 813-8955
Our customer service team will assist you as soon as possible.
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